Beta user reported that download of the Starter pack failed and he had full log of errors. Log is attached bellow.
[2025.09.11-13.22.23:306][136]LogTwinmotionCore: Job 'StartDownloadQuixelAsset'[000001DB51AADB60] id=5 executing: Materials/Glass/MI_ClearGlass01_NEW (id=C9A5CC52-BA0B-4444-A20C-0D48BA3A3B31, cloudId=16110f81b4ed4fdfa53df23910b83496, state=0) [2025.09.11-13.22.23:306][136]LogTwinmotionCore: Job 'StartDownloadQuixelAsset'[000001DB51AAD840] id=6 executing: Materials/Glass/MI_ClearGlass02_NEW (id=7C4353D4-5061-4CCA-9C14-073D72AF073F, cloudId=f96a3311286146a7bdf22e5b580f5598, state=0) [2025.09.11-13.22.23:546][141]LogHttp: Warning: 000001DB567AE700: request failed, libcurl error: 60 (SSL peer certificate or SSH remote key was not OK) [2025.09.11-13.22.23:546][141]LogHttp: Warning: 000001DB567AE700: libcurl info message cache 0 (Host emp-fastly-stitched.epicgamescdn.com:443 was resolved.) [2025.09.11-13.22.23:546][141]LogHttp: Warning: 000001DB567AE700: libcurl info message cache 1 (IPv6: (none)) [2025.09.11-13.22.23:546][141]LogHttp: Warning: 000001DB567AE700: libcurl info message cache 2 (IPv4: 146.112.195.104) [2025.09.11-13.22.23:546][141]LogHttp: Warning: 000001DB567AE700: libcurl info message cache 3 ( Trying 146.112.195.104:443...) [2025.09.11-13.22.23:546][141]LogHttp: Warning: 000001DB567AE700: libcurl info message cache 4 (ALPN: curl offers http/1.1) [2025.09.11-13.22.23:546][141]LogHttp: Warning: 000001DB567AE700: libcurl info message cache 5 (TLSv1.3 (OUT), TLS handshake, Client hello (1)[Image Removed] [2025.09.11-13.22.23:546][141]LogHttp: Warning: 000001DB567AE700: libcurl info message cache 6 (TLSv1.3 (IN), TLS handshake, Server hello (2)[Image Removed] [2025.09.11-13.22.23:546][141]LogHttp: Warning: 000001DB567AE700: libcurl info message cache 7 (TLSv1.2 (IN), TLS handshake, Certificate (11)[Image Removed] [2025.09.11-13.22.23:546][141]LogHttp: Warning: 000001DB567AE700: libcurl info message cache 8 (TLSv1.2 (OUT), TLS alert, unknown CA (560)[Image Removed] [2025.09.11-13.22.23:546][141]LogHttp: Warning: 000001DB567AE700: libcurl info message cache 9 (SSL certificate problem: unable to get local issuer certificate) [2025.09.11-13.22.23:546][141]LogHttp: Warning: 000001DB567AE700: libcurl info message cache 10 (closing connection #13) [2025.09.11-13.22.23:546][141]LogHttp: Warning: 000001DB567AE700 HEAD [Link Removed] completed with reason 'Other' after 0.03s [2025.09.11-13.22.23:546][141]LogTwinmotionCore: Error: [[LibraryProvider.Artifact]] Artifact Service: could not probe download url for asset f96a3311286146a7bdf22e5b580f5598:2025.0-53892189b2735e2840f4bbbdb421f6f0 (0) [2025.09.11-13.22.23:546][141]LogTwinmotionCore: resetToPreviousState: 'Materials/Glass/MI_ClearGlass02_NEW' change state from 1 to 4 [2025.09.11-13.22.23:546][141]LogTwinmotionCore: Error: [Cloud Error] LibraryItem 7C4353D4-5061-4CCA-9C14-073D72AF073F: could not probe download url for f96a3311286146a7bdf22e5b580f5598 (Response=0)
There's no existing public thread on this issue, so head over to Questions & Answers just mention TM-21736 in the post.
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Component | TM - Core |
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Affects Versions | twinmotion 2025.2 preview |
Target Fix | twinmotion 2026.1 beta 1 |
Created | Sep 11, 2025 |
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Updated | Sep 30, 2025 |