Developer Notes

This does not look like an issue on our end - we do not ship the engine with this DLL. Research into the matter seems to indicate that this DLL comes from a program called "Ad-Aware Web Companion," which is authored by a company called Lavasoft.

This issue seems to only happen when this program is installed on a Windows 8 or Windows 10 64-bit system. The fix for this issue lies with the user - "Ad-Aware Web Companion" should be uninstalled, and the following DLLs need to be deleted from the user's system:

C:/Windows/system32/LavasoftTcpService64.dll
C:/Windows/SysWOW64/LavasoftTcpService.dll

Description

Attempting to connect to perforce as the source control provider, the editor is crashing with listed callstack.

Steps to Reproduce

**Steps provided crashed for user. Has not reproduced locally**

  1. Create a new project in 4.12
  2. Click Source Control->Connect to Source Control
  3. In the new window select Perforce as the Provider

Result:
Editor crashes with callstack

Expected:
Provider box shows Perforce and allows the choice of workspace

Callstack
MachineId:D986BBDB460C5967FA45A0AAB63D6D48
 EpicAccountId:15536383c82e490cb5a5eeaba9a5bc87
 
 Stack overflow - code c00000fd (first/second chance not available)
 
 LavasoftTcpService64
 LavasoftTcpService64
 ws2_32
 UE4Editor_PerforceSourceControl!NetTcpSelector::Select()
 UE4Editor_PerforceSourceControl!NetTcpTransport::SendOrReceive()
 UE4Editor_PerforceSourceControl!NetBuffer::Receive()
 UE4Editor_PerforceSourceControl!RpcTransport::Receive()
 UE4Editor_PerforceSourceControl!Rpc::DispatchOne()
 UE4Editor_PerforceSourceControl!Rpc::Dispatch()
 UE4Editor_PerforceSourceControl!Rpc::Dispatch()
 UE4Editor_PerforceSourceControl!Client::WaitTag()
 UE4Editor_PerforceSourceControl!Client::RunTag()
 UE4Editor_PerforceSourceControl!Client::Run()
 UE4Editor_PerforceSourceControl!ClientApi::Run()
 UE4Editor_PerforceSourceControl!FPerforceConnection::RunCommand()
 UE4Editor_PerforceSourceControl!FPerforceConnection::EstablishConnection()
 UE4Editor_PerforceSourceControl!FPerforceConnection::FPerforceConnection()
 UE4Editor_PerforceSourceControl!FScopedPerforceConnection::Initialize()
 UE4Editor_PerforceSourceControl!FPerforceGetWorkspacesWorker::Execute()
 UE4Editor_PerforceSourceControl!FPerforceSourceControlCommand::DoThreadedWork()
 UE4Editor_Core!FQueuedThread::Run() [d:\build\++ue4+release-4.12+compile\sync\engine\source\runtime\core\private\hal\threadingbase.cpp:430]
 UE4Editor_Core!FRunnableThreadWin::Run() [d:\build\++ue4+release-4.12+compile\sync\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:74]

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Won't Fix
ComponentTools
Affects Versions4.12.2
CreatedJun 13, 2016
ResolvedJun 21, 2016
UpdatedJul 14, 2021
View Jira Issue