A crash occurs when using the Ansel screen capture plugin. Some of the crashes are actually silent crashes and the editor becomes unresponsive, but does not produce a Crash Report Dialog window.

Others are getting this crash and it is producing a Crash Report window, but all of the Source Context, Callstack, and other information is completely blank within crash reporter.

I have only been able to reproduce this crash on one of our low-end machines which has a limited amount of RAM (8GB). I have added this information into the environment field and attached the logs from one of the users experiencing the crash in the wild.

Steps to Reproduce

1. Create a new FPS template project.
2. Enable the Ansel plugin.
3. Play in Standalone Mode and use the hotkey to toggle the Ansel Screen Capture plugin (Alt+F2).
4. Set the Capture Type to 360, Stereo 360, Stereo, or Super Resolution
5. Press the Capture button.

Outcome The editor crashes when attempting to capture the above-mentioned capture types.

Expected The screenshots are saved to the appropriate directory.

Have Comments or More Details?

Head over to the existingAnswerHub thread and let us know what's up.

Login to Vote

Affects Versions4.14.2
Target Fix4.16
Fix Commit3257320
CreatedJan 5, 2017
ResolvedMar 17, 2017
UpdatedApr 27, 2018